Frequently asked questions

From your own data: your catalog, your calendar, and the documents you upload. It doesn't improvise — it answers with real information about your business.

No. It frees them up. The AI handles the repetitive stuff and anything outside business hours; your team sees every conversation, steps in whenever it wants, and focuses on what really matters: closing.

Yes, via MCP: the open standard that connects AI to your systems. Your CRM or catalog connects as tools the agent can use in conversation. Ready-made connectors for CRMs by sector are on the roadmap.

Each business operates in an isolated, verified space: only your agent sees your data. Encrypted credentials and an audit log of every action. Built to operate under GDPR.

The voice agent is planned for Q3 2027. Today the product works over WhatsApp, Telegram, and web chat.

Request a demo and we'll walk you through the product with real cases from your sector — or create your account and try it yourself, free for 15 days.

It's the messaging channel Meta offers businesses to automate conversations at scale — different from the regular WhatsApp Business app. We use it because it's the only option compatible with an AI agent that answers 24/7 without anyone keeping a phone open, with template sending, attachments, and full traceability.

Meta requires your business to be formally registered (with a verifiable tax ID), a Meta Business Manager account, and a website confirming the business is real. We guide you through the official signup process (Embedded Signup) from within the platform, with no technical configuration to touch.

When a customer messages you, you have 24 hours to reply with free text; after that, you can only reopen the conversation with a template Meta has pre-approved. The agent handles this automatically — free text inside the window, a template when it's needed — so you don't have to think about it.

Yes, both Meta and GDPR require it: you can only send marketing templates to people who've given consent. Any contact can opt out at any time by writing STOP or BAJA, and the system honors it automatically, excluding them from future sends.

Meta measures your number's quality by how your customers respond — blocks, complaints, ratings — and that score determines how many messages you can send per day. Replying fast, not overwhelming people with unsolicited messages, and keeping templates relevant raise it; blocks and spam lower it.

The number you connect to the agent moves onto the official API and can no longer be used at the same time from the WhatsApp Business mobile app — they're two incompatible systems on the same number. Many businesses choose to set up a new number for the AI and keep the one they already use in the app for what they handle by hand.

No. The agent qualifies the customer, answers the repetitive stuff, and books what it can resolve on its own; when a person is needed, it hands off the conversation. Your team sees the whole thread in the inbox and can take over (human intervention) at any time.

From the knowledge base you give it: the documents you upload — catalog, terms, hours, FAQs — get indexed, and the agent answers by citing that real information. It doesn't invent facts about your business that you haven't given it.

It says so — it doesn't improvise an answer when it doesn't have the information, and it escalates the conversation to someone on your team. You see the alert in the inbox and can step in without the customer noticing any change of channel.

Yes, if attachments are enabled on that channel: voice notes are transcribed automatically and images are described so the agent understands what's sent, and documents are read. Videos, for now, are only received and shown to your team — the agent doesn't analyze them.